Shipping policy

At Whiteburrow, we aim to provide a clear and reliable shipping experience from the moment an order is placed until it reaches its destination. This Shipping Policy explains how orders are processed, shipped, tracked, and handled in the event of delays or delivery issues.

Order Processing

Orders are normally reviewed and prepared for shipment within 1–3 business days after payment has been successfully confirmed.

Processing times do not include weekends or public holidays. During periods of unusually high demand, promotional campaigns, or holidays, additional processing time may occasionally be required.

Once an order has entered the fulfillment process, changes to the products, quantities, or delivery address may no longer be possible.

Shipping & Delivery

Whiteburrow works with third-party fulfillment and logistics partners to deliver orders to customers.

Estimated delivery time after dispatch is generally 5–12 business days, depending on the destination, carrier availability, customs procedures, and local delivery conditions.

Delivery estimates are provided for guidance and are not guaranteed delivery dates. Delays caused by carriers, customs authorities, severe weather, transportation disruptions, or other circumstances outside our reasonable control may occasionally occur.

Tracking Information

When tracking is available, customers will receive tracking information after their order has been dispatched.

Please allow some time for the carrier's tracking system to register the shipment. Tracking information may occasionally remain unchanged while a parcel is moving between logistics facilities or being transferred to a local delivery partner.

Multiple Shipments

In certain circumstances, products from the same order may be shipped separately. This can occur when products are stored at different fulfillment facilities or when separate shipments provide a more efficient delivery route.

Customers will not be charged additional shipping fees solely because Whiteburrow chooses to divide an order into multiple shipments.

Incorrect or Incomplete Addresses

Customers are responsible for providing an accurate and complete shipping address when placing an order.

If an order cannot be delivered because the address supplied was incorrect, incomplete, or inaccessible, the customer should contact us as soon as possible. Additional shipping costs may apply if the parcel must be shipped again.

Delayed Orders

If your order has exceeded the expected delivery period, please contact our customer support team with your order number.

We will review the available tracking information and, where appropriate, contact the relevant fulfillment or logistics partner to investigate the shipment.

Lost or Damaged Parcels

If tracking indicates that a shipment may have been lost, or if an order arrives materially damaged during transportation, please contact us promptly.

For damaged deliveries, customers may be asked to provide photographs of the parcel, packaging, shipping label, and affected products so that we can properly assess the issue.

Customs and Import Requirements

International shipments may be subject to customs inspections, import regulations, duties, taxes, or other charges imposed by the destination country.

Where applicable, such charges may be the responsibility of the recipient unless otherwise stated during checkout. Customs processing may also affect the final delivery time.